Shipping policy
Shipping Policy
Thank you for shopping with Herbalista! We are committed to providing you with the best service possible. Please take a moment to review our shipping and return policies to ensure a smooth shopping experience.
Shipping Policy
We process orders within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and selected shipping method.
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
Please note that delivery delays can occasionally occur due to unforeseen circumstances or high order volume.
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of receipt.
Return Conditions:
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Returns must be initiated within 30 days of receiving your order.
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A 35% restocking fee will be applied to all returned items.
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Opened products are non-refundable. Only unused and unopened products in their original packaging are eligible for a return.
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The customer is responsible for return shipping costs.
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Refunds will be processed to the original method of payment within 5-10 business days after we receive and inspect the returned item.
How to Initiate a Return
To initiate a return, please contact our customer support at bajasunimports@gmail.com with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
Contact Information
If you have any questions regarding our shipping or return policies, please don’t hesitate to contact us:
Baja Sun Imports Co Inc
bajasunimports@gmail.com
1800 Santa Carolina Rd
Chula Vista, CA 91913
(619) 845-8714
Entity No. 6359450
Thank you for choosing Herbalista. We appreciate your business and look forward to serving you again!